... efficiency, effectiveness and excellence in customer service; 1.15. Act as a knowledge hub in AOR and support other Service Delivery Managers. 2. Customers and stakeholders engagement 2.1. ...
... high-impact situations for strategic customers partners in collaboration with internal stakeholders (e.g., Customer Services and Support, Customer Success Account Management, other Account ...
... to resolve systematic customer issues and provide coaching and mentorship to Support Escalation Managers.br * Acts as an escalation ... experiences of account-aligned customers independently. Supports the Service Managers as they maintain and develop ...
... digital service kick off for customers br * Contributes to onboarding transitioning customers to ECS br * Supports in de-escalations of critical customer situations br * Supports critical customer situations in conjunction with Major ...
... Licensing concepts and processes. The Customer Operations Manager will provide direct, front line transactional support for (COMPANY NAME) Field sellers and our customers. The Customer Operations Manager is responsible for ensuring adherence ...
... * Partners with the Technical Account Manager (TAM) to ensure best in class customer support experience and management beginning with a smooth customer kick off for new Ultimate ...
... -day basis, the Strategic Customer Success Manager will work closely with Delivery, ... Management, Pre-Sales or Customer Success role. Technical background, or experience supporting technical software solutions. Customer-centric and relationship-oriented at ...
... are a highly skilled customer success manager looking to make a real ... help you resolve customer request with highest service quality in the most efficient way.brbrSigns of success brbrAs a successful hire, you support and accelerate our companys revenue ...
... technical knowledge, leadership capabilities and customer support service.Responsibilities* Lead and inspire a team of software support engineers to deliver exceptional service and support to customers within assigned region. * Collaborate closely ...
... Customer Success Saas brbrCustomer Success Manager brRemote (+ - 2hrs from Berlin GMT+1). C2 German Language is essential brOur customers are at the heart of everything we do at (COMPANY NAME) and were looking for a star player to support customers ...