Senior Systems Support Professional
... and closed via the CRM ticketing system to Jolera standards of detail and quality. Escalates tickets to appropriate Enterprise Architect, or ...
... and closed via the CRM ticketing system to Jolera standards of detail and quality. Escalates tickets to appropriate Enterprise Architect, or ...
... Level Agreement (SLA). Process service tickets and assign to appropriate Jolera ... resources, as necessary. Maintain service ticket ownership throughout the life of ...
... the cost of a travel ticket (reimbursed after 3 months upon evidence of travel ticket)Paid professional trainingFun and engaging ...
... Level Agreement (SLA). Process service tickets and assign to appropriate Jolera ... resources, as necessary. Maintain service ticket ownership throughout the life of ...
... the cost of a travel ticket (reimbursement after 3 months upon evidence of travel ticket)Up to 400 € for accommodation ...
... basic support concepts such as ticketing systems, root cause analysis, and ... appropriate entries into a Trouble Ticket system.brDemonstrate good judgment and ...
... - Manage work and priorities through ticketing system and workflowbr - Collaborate with ... customer requests via Remedy trouble ticketing systembr - Participate in the migration, ...
... customer commitments• Create and track tickets to maintain a schedule and ... through metrics• Ensure quality of ticket entry and customer response• Ensure ...
... with technicians to resolve help tickets. Manage an individual ticket queue and follow management direction. ...
... issues and resolutions in our ticketing system Collaborating with other team ... skills Proficiency in using support ticketing systems and remote support tools ...