... of the Head Project, Service and Product management branch and Head of Strategic Engagement branch, but ... service to the customer; Contribute to NCI Academy customer engagement activities (conferences, workshops, meetings); Support the day-to-day operation ...
... high-impact situations for strategic customers partners in collaboration with internal stakeholders (e.g., Customer Services and Support, Customer Success Account Management, other Account ...
... identifying resources to improve the customer support experience for a group of customers or a specific region area. Models best practices to support the customer experience.br * Acts as a ...
... digital service kick off for customers br * Contributes to onboarding transitioning customers to ECS br * Supports in de-escalations of critical customer situations br * Supports critical customer situations in conjunction with Major ...
... Account Management, Pre-Sales or Customer Success role. Technical background, or experience supporting technical software solutions. Customer-centric and relationship-oriented at ...
... best in class customer support experience and management beginning with a smooth customer kick off for new Ultimate ... outcomes to the customer in an official Customer Facing Statementbr * Responsible for the provision of Support Health data and insights to ...
... technical knowledge, leadership capabilities and customer support service.Responsibilities* Lead and inspire a team of software support engineers to deliver exceptional service and support to customers within assigned region. * Collaborate closely ...
... tasks, to ensure an optimal support service to the customer.br* Coordinate, integrate and supervise ... .br* Report operationally to the Head of FSR and AMTAC to ...
... new trails and connect with customers in a whole new way. ... .br * Leverage account teams, services, customer success, education, and support resources to build and manage ... Territory via Voice of the Customer feedback.br * Collaborate with our ...
... understands how work contributes to customer success plans to meet customer partner needs and deliver customer outcomes. Supports customer skilling needs by participating in ... .br * Works with the customer to support resolution of technical blockers and ...